Connect Stripe in Setora Hub to link the Stripe account that receives your online payment activity. This enables Deposits, including a 100% percentage Deposit when you want the full Service price paid upfront, and Booking Protection when you turn those options on. Stripe handles the payment account and verification; Setora reads the connection status to decide which payment options you can use.
- Open Organisation > Integrations, or Organisation > Deposits & Payments.
- Choose Connect Stripe on the Stripe card.
- Complete Stripe's account and verification steps.
- Return to Hub and check the status reads Connected.
- Set up and test the payment option you intend to use.
1. Start the connection in Hub
Open Organisation > Integrations and find the Stripe card, or open Organisation > Deposits & Payments. Both surfaces control the same connection, so it does not matter which you use. Choose Connect Stripe.
Use the Stripe account for the business that runs the shop or salon. Whoever completes the connection needs access to that Stripe account and the information Stripe asks for.
2. Complete Stripe verification
Follow Stripe's hosted steps. Stripe may ask for business, identity and bank details before it can take payments or pay money out to you. Use the details for the business that owns the connected Stripe account, and make sure they match the information held by Stripe.
You are responsible for providing accurate information and completing any outstanding request. Setora cannot complete or approve Stripe's verification for you. If Stripe asks for more information, finish that request in Stripe and come back to Hub afterwards.
3. Check the status in Hub
The Stripe card shows one of three states:
- Connected means Stripe is ready and you can switch on payment options.
- Setup incomplete means Stripe still needs something from you. Choose Continue set-up to go back and finish it.
- No status means no Stripe account is connected yet.
Check before moving on: Do not treat the connection as ready until Hub shows Connected. A part-finished Stripe account can leave Customers at a payment step that cannot complete.
Once Stripe is connected you can set up Deposits, including a 100% percentage Deposit, and Booking Protection. Connecting Stripe does not create a Deposit amount or fee policy. Review existing payment settings after reconnecting because a policy left enabled can become usable again.
What happens next
Customers use the payment options you have enabled when they book online. Stripe may still ask an individual Customer to authenticate a payment, and it can hold funds while verification is outstanding. A connected account handles online payments. At in-person Checkout, Record card only records an external payment. Other in-person payment methods shown in Hub are separate from Stripe.
Payments are processed through the connected Stripe account. Setora does not take a commission on your Bookings. Stripe's own card processing fees are separate and are charged by Stripe.
Disconnect Stripe safely
Before disconnecting, turn off any Deposit or Booking Protection setting that depends on Stripe. Otherwise Customers can be sent to a payment step that cannot complete.
Also check for Bookings that are still waiting on a payment or a saved card. Disconnecting can leave a late-cancellation or no-show fee unable to be charged. Resolve anything time-sensitive before you disconnect.
Open the Stripe card and choose Disconnect only when ready. Hub does not show a separate confirmation step. Reconnect the account you want, check that Hub shows Connected, review any existing payment policies and test the Booking Page.
If Stripe is not connected
- Check that Stripe's onboarding was finished, not just started.
- Look for a Continue set-up action on the Stripe card.
- Return to Hub after finishing Stripe verification and reload the page.
- Check you are in the right Setora account if you manage more than one.
- Check the Stripe account belongs to the right business.
- Check for a message asking for more information inside Stripe.
For connection, saved-card or protected-Booking failures, follow Troubleshoot Stripe and Booking Protection. If Hub still shows the wrong status, open the chat and tell us the status shown in Hub and whether Stripe reports any outstanding verification step. Do not send card details or Stripe secret keys.