Keep your customer list
Import the customer records your current provider gives you, then keep them exportable from Setora later.
SwitchFRESHA → Setora
Move from Fresha to Setora, without losing a client.
Set up your services and staff, import your customer records, then test the new Booking Page before you switch links. No lock-in, and one flat £39/month per location when you stay.
No card requiredYour data comes with youNo Setora commission
Services & prices
Team & rotas
Opening hours
Customer records
Booking history
4 of 5 completeReady to test
Booking link readybook.setora.co.uk/your-shop
The switch promise
Move over without losing what matters.
Three things every owner worries about before they switch. Here is exactly what happens to each one.
Keep your bookings
Keep the old diary live while Setora is set up and tested. Import future bookings when the export is clean enough.
Keep your customers' trust
The same familiar booking experience, just a new link. No awkward re-registration for your regulars.
What comes across
What you can bring across from Fresha.
Use the files your current provider gives you to rebuild Setora without starting from a blank diary. Here is what usually moves and stays yours.
Services & prices
Your full service menu with durations and prices, mapped onto Setora ready to book.
Staff & rotas
Every team member with their working hours and the services they offer.
Opening hours
Location opening times and breaks, so the diary reflects how you actually work.
Customer records
Names, contact details, consent and any visit history included in your export, so the useful customer detail is not left behind.
Booking history
Past and upcoming appointments can be imported when your current platform includes them in the export.
Notes & preferences
Client notes and preferences can move with the record when they are included in your export.
The switch, step by step
Four steps off Fresha.
Keep taking bookings on Fresha the whole time. You only switch your link once everything is in place and tested.
Export from Fresha
Download what Fresha makes available, or request your portable data before you cancel. We help you work out what can be imported.
Set up Setora
Map your services, team and opening hours onto Setora, so you are not rebuilding the menu by hand.
Import and test
Bring in the files you have, then run a test booking to check services, staff, customers and opening hours look right.
Switch your link
When you are happy, point your booking link at Setora from Google, Instagram, WhatsApp or your site.
Fresha vs Setora
What it costs to stay, versus switch.
A worked monthly example for a three-chair shop using Fresha team pricing, Fresha payments and some marketplace new-client bookings.
Fresha
3-CHAIR EXAMPLETeam subscription3 staff: £29.85
Card processing100 bookings/week, 70% card, £20 average: ~£143
Marketplace commission20 first visits/month at £20: £80
SMS remindersExtra if used
Booking brandFresha marketplace
Est. monthly total~£253+
Setora
FLAT RATESubscription / base£39 / location, before VAT where applicable
Per-staff or team feesNone, unlimited staff
Commission on bookingsNone
SMS & card processingCharged if used
ContractMonth-to-month
Monthly total£39, before VAT where applicable
How we compared: Figures use publicly available UK pricing and product information. This example uses four weeks per month, 100 bookings a week at a £20 average, 70% paid by card in person with Tap to Pay, and 20 first marketplace visits at £20. SMS and other add-ons are excluded. Setora is £39/month per location, before VAT where applicable. SMS credits and card processing are separate if you use them. Competitor prices, add-ons, taxes, marketplace fees and exchange rates can change, so check the current provider pricing before you decide.
Sources: Fresha UK pricing, Fresha marketplace new-client fees.
Documented export routes
Come in easily. Leave easily too.
There is no lock-in on Setora. Your customers, bookings and reports are exportable at any time in standard formats. If Fresha gives you a clean export, we help you bring it across.
Export any time. Customers, bookings and reports in standard CSV and PDF formats.
No lock-in. Month-to-month with no contract and no minimum term.
It stays yours. Your customer relationships belong to your shop, not to a marketplace.
GDPR-ready. Consent and data rights are handled properly, built for UK shops.
Customers1,240 recordsExport
BookingsAvailable historyExport
Services24 itemsExport
No lock-in · export any timeCSV · PDF
Before you switch
The questions owners ask.
The practical stuff about moving off Fresha. Still unsure? Start the free trial, no card needed.
Will I lose my client data when I switch?
You should not lose your client list if you export it before cancelling. Under GDPR, you have rights over your data, and Fresha documents a client-list export flow. Setora gives you a clear migration path and helps you import the records you receive.
Is it really no commission? What's the catch?
£39/month per location is how Setora makes money. We do not take a cut of your bookings, card payments or walk-ins. SMS credits and card processing are separate if you use them.
How long does it take to switch from Fresha?
Add services and staff, import the supported files you receive, test a booking, then move your public links when you are ready.
What if I want to leave Setora?
Cancel any time. There are no exit fees or fixed-term contracts. You can export the customer list and download available reports when needed.
Fresha sends me new clients, won't I lose that if I switch?
Your existing clients already know your shop. Setora is best for owners who want more direct bookings, clearer costs and ownership of the client relationship. If a marketplace is your main source of new clients, include that in your decision.
What are the best Fresha alternatives in the UK?
Booksy, Treatwell, Square Appointments and Setora all serve UK barbershops and salons. Compare commission, data ownership, staff pricing and the booking experience. Setora is built around flat pricing and direct bookings.