Fewer calls and DMs
Customers can check their own booking details instead of messaging the shop to ask what time they are in.
How it works
Secure enough for bookings. Simple enough for customers.
Customer opens your Booking Page
They choose to manage an existing booking from the same branded page they already use to book.
They verify with a code
Setora sends a one-time code to the email address or phone number already attached to their booking, shown in redacted form.
They manage the booking
Upcoming bookings can be rescheduled or cancelled. Past bookings stay available for reference.
In the product
Your customers pick the time, not your phone.
Step two of the Booking Page, on the phone your customer already has in their hand. They pick a team member, then a day, then a time from what you actually have free. No call, no waiting for you to reply, and nothing lands in the diary that breaks your rules. Times that have gone stay on the page marked waitlist, so a customer who cannot get the slot they wanted has somewhere to go.
Open full-size image
Day to day
A closer look.
Reschedule before they disappear
If a time no longer works, customers can move the booking through your live availability instead of cancelling outright.
The diary stays clean
Reschedules check availability. Cancellations update the booking record. Staff see the result in Setora.
Less back-and-forth
The Booking Page does more of the boring work.
Built into your Booking Page
This is not a separate customer account area. It lives where customers already expect it, carrying your shop details and booking rules.
Secure code sign-in
Customers verify with the email address or phone number used when the booking was created. Setora partially hides the contact detail on screen.
No password, no app
The flow works in the browser at your Booking Page address. Customers do not need to create an account or download anything.
Past bookings in one place
Customers can see upcoming and past bookings from the same page they already use.
Cancellations stay controlled
Customers can cancel themselves, while Setora still respects your booking rules and keeps the diary accurate.
Part of the full booking stack
Self-service changes sit alongside Setora's calendar, Booking Protection and reminders.
Questions
Good to know.
Can customers reschedule their own bookings?
Yes. Customers can sign in from your Booking Page, view upcoming bookings and reschedule to another available slot. Setora checks availability before the move is saved.
Can customers cancel their own bookings?
Yes. Customers can cancel from the same manage-booking flow. Your booking rules still apply, so the cancellation flow stays controlled.
Do customers need an account or password?
No. They sign in with a one-time code sent to the email address or phone number they used when creating the booking. Setora partially redacts the contact detail on screen for extra privacy.
Where do customers manage bookings?
They manage bookings from your Booking Page at book.setora.co.uk/your-shop. It is part of the same branded booking flow customers already use.